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DELIVERY

What are your UK delivery options?

FREE delivery for qualifying purchases, Standard, First Class and Special Delivery

How do I qualify for FREE delivery?

Spend £15 or more and you can choose FREE Standard Delivery in the UK.

What are your international delivery options?

International delivery options

Where do you ship?

Where we can and cannot deliver

When should I expect to receive my order?

UK delivery times

International delivery times

How will I know my order has been despatched?

Can I track my order?

How do I raise a delivery query? i.e. parcel is late or damaged

What if I miss the delivery?

What if my order contains incorrect or damaged products?

How will my order be packaged?

Your items will be hand packed by ourselves into an appropriate sized box, wrapped in tissue paper with the additional option of a gift card if required.

Once I've placed my order, when will it be collected by the postal or courier service?

RETURNS

Can I return an order?

How do I return an order?

How long do I have to return an order?

What if I only want to return part of an order?

What if my order contains incorrect or damaged products?

Have your received my return?

How long will it take to process a return?

Can I exchange an order rather than get a refund?

What about the Distance Selling Regulations?

PLACING AN ORDER

How will I know my order was successful?

What does my order status mean?

Can I cancel an order?

How will my order be packaged?

SENDING A GIFT

How do I create an order as a gift for someone else?

How will it be packaged?

All of our parcels are handpacked with white tissue paper surrounding the items. If you want to add a gift card to your order you can choose on of our designs and write a message on checkout.

Will they see how much it cost?

Can I include a card and custom message?

Yes you can! You can select one of the gift cards and write your message in the free text box on checkout. We will then include this in your order.

ONLINE ACCOUNT

Do I need to register for an account?

What are the benefits of registering for an Account?

How do I register for an online account?

I've forgotten my username/password?

Can I change my password?

Can I change my details? i.e. address, email, name, etc

Where can I view past orders?

ABOUT LITTLE MOUSE BABY CLOTHING & GIFTS

What's your story? (Who are Little Mouse and what's your history?)

Can I trust Little Mouse?

What do you know about premature babies and their needs?

PRIVACY AND SECURITY

How secure is your website?

What's your privacy policy?

What's your cookie policy?

What are your Terms Of Use?

PRODUCTS

How can I be sure of your product quality?

PAYMENT

What payment options are available?

What currencies do you accept?

Are my payment details safe with you?

When will payment be taken?

What if my payment is declined?

How do I claim a refund?

TERMS AND CONDITIONS

What are your Terms and Conditions?

What are your Terms of Use?

BUYER'S GUIDE

Where can I find your Buyer's Guide?

What do you know about premature babies and their needs?

Gill the founder of Little Mouse, is a neonatal nurse. We also have worked with families of premature babies to ensure we are giving the right information.

CONTACT US

I have a delivery query, who do I contact?

What if I want to contact you about my order?

What if I want help choosing the right products?

I'm a blogger or journalist, are you available to discuss your business with me?

We would love to hear from you! Just drop us an email at info@little-mouse.co.uk. Or contact us through our instagram or facebook.

Can I send you a review?

Where can I find you on Social Media?

We are on Instagram, Twitter and Facebook

Didn’t find what you were looking for? Contact us. Contact

SECURE WEBSITE AND A COMPANY YOU CAN TRUST

Lots of happy customers

INTERNATIONAL SHIPPING & FREE UK DELIVERY OPTION

Spend £15 for free UK delivery
Standard £2.99 | First Class £3.99

LOVELY PACKAGING AS STANDARD & YOU CAN EVEN ADD A CARD

A perfect gift for a loved one

WE GIVE BACK, AS DO MANY OF OUR BRANDS

Charitable donations & ethical sourcing

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