Frequently Asked Questions (FAQ)
Who are we?
We are a small and proud family-run business that was founded in 2017 by Gillian Parsons, inspired by many years of working as a Neonatal Nurse.
The business began operating from Gillian's dining room but has grown to offer the widest range of premature baby clothes in the UK, and today we now sell clothes and gifts for bigger newborn babies too. We still operate from our home (we extended!) and have strong ethics; including giving back in many ways.
Can you trust us?
100%! But we would say that wouldn't we!
So don't just take our word for it, check out our Trustpilot page to see what genuine customers say (these are 100% verified orders).
What are our delivery options? Our last order time for same day fulfilment?
From free Standard UK delivery to next day Special Delivery, and we deliver worldwide.
Sending a gift? We can deliver to your address or to your loved one.
Last order time - cut off time for same day fulfilment is 2pm.
What's our Returns policy?
We offer a generous no quibble 28 days returns policy for a refund or exchange.
Returning Gifts - gift recipients can return their gift to us directly for an exchange or store credit.
What secure payment options do we offer?
Credit card and debit card (Mastercard, Visa and American Express), PayPal, Google, Amazon, and Apple Pay.
Read our data security policy to see why your payment details are safe.
How are orders packaged?
We wrap all orders in white tissue paper, in a brown recyclable box, with no plastic. We get lots of love from customers about our packaging.
Sending a gift? We don't include paperwork with pricing, and can include a card with your message.
Do we have a Size Guide?
Helping customers find clothing that is right-sized is really really important to us. It's one of the reasons Little Mouse was born.
We do this by categorising clothing in 3 sizes:
We also have a handy Baby Clothing Buyer's Guide.
What about our ethics and environmental standards?
We take pride in our ethics. We're a small family-run business and aim to do things the right way.
- Ethical manufacturing
- We favour organic cotton options where available
- We make donations to hospitals, charities and individuals
- High level of customer service (see Trustpilot)
- Minimal packaging with no plastic
Can we offer you advice?
Our founder - and Neonatal Nurse - has written Clothing Buyers Guides for parents and loved-ones of a premature baby.
We also have several articles about premature babies.
If you have any questions about a product or what to buy please do contact us.