FAQ

If you can't find the answer to your question here please contact us, we're a helpful bunch  :)
Who are we?
We are a small and proud family-run business that was founded in 2017 by Gillian Parsons, inspired by many years of working as a Neonatal Nurse.

The business began operating from Gillian's dining room but has grown to offer the widest range of premature baby clothes in the UK, and today we now sell clothes and gifts for bigger newborn babies too. We still operate from our home (we extended!) and have strong ethics; including giving back in many ways. We love helping our customers, and the feedback we get on Trustpilot  and social media fills us with joy.

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Can you trust us?
100%! But we would say that wouldn't we!

So don't just take our word for it, check out our Trustpilot  page to see what genuine customers say (these are 100% verified orders).

Our website is built using the Shopify e-commerce platform which comes with very high security capabilities. You can also read about our data privacy policy and security policy.
What's our cut off time for same day fulfilment?
Cut off time for same day fulfilment is 2pm, Monday-Friday.

However, if you urgently need your items and it's before 4pm (Monday-Friday) please do contact us to see if we can help. It's not guaranteed but often we can.  :)

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What are our delivery options?
From FREE Standard UK delivery to next day Special Delivery.
Worldwide shipping with Royal Mail and courier services.

Sending a gift?
We can deliver to your address or to your loved one.

Last order time
Cut off time for same day fulfilment is 2pm, Monday-Friday.

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Will there be extra customs charges for international deliveries? Including to the EU?
Shipments sent internationally (including to the EU) may incur customs duties and/or taxes which are the responsibility of the recipient (who is considered 'the importer of record').

If customs charges do apply they are payable by the recipient when the parcel arrives in-country, and the delivery company's customs broker will contact the recipient (or the delivery driver will request payment). This could add aprox. 20-30% to the total cost to some countries, and to others 0%.

How will you know if customs charges will apply?
Unfortunately it's not a simple answer. Please check the implications for the country you are delivering to as the rules and duty/tax-free thresholds vary significantly. For some countries the customs taxes/duties will be 0% or minimal, but for others could be around 30%, including to the EU now Brexit is complete.
What's our Returns policy?
We offer a generous no quibble 28 days returns policy for a refund or store credit (a voucher code).

Returning a gift
A gift recipients can return their gift to us directly in exchange for store credit (a voucher code).

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What secure payment options do we offer?
Credit card and debit card (Mastercard, Visa and American Express), PayPal, Google, Amazon, and Apple Pay.

Read our data security policy to see why your payment details are safe.

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How are orders packaged? Do we offer Gift Wrap?
We wrap all orders in white tissue paper, in a brown recyclable box, with no plastic. We do not include a receipt in the package (this is emailed to the buyer).

Where possible we use a box that fits through a standard letterbox to ensure first time delivery. 

We get lots of love from customers about our packaging and send lots of gifts for people.

Include a card
We can include a card with your message.

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Do we have a Size Guide?
Helping customers find clothing that is right-sized is really really important to us. It's one of the reasons Little Mouse was born. We do this by categorising clothing in 3 sizes: 1.5lb-3lb, 3lb-5lb, and 4lb-7lb.

An item's sizing information is on its product page, and there's a Size Guide on each product page too.

We also have a handy Premature Baby Clothing Buyer's Guide
What about our ethics and environmental standards?
We take pride in our ethics. We're a small family-run business and aim to do things the right way.

Ethical manufacturing
We favour organic cotton options where available and suppliers that have strong ethics.

Giving back
We make donations  to hospitals, charities and individuals.

Minimal packaging with no plastic
We hate to see wastage, it's so unnecessary! Our packaging is also recyclable.

High level of customer service
We offer a personal 'family run shop' experience. See Trustpilot to see if our customers agree!
Can we offer you advice?
Our founder - and Neonatal Nurse - has written Premature Baby Clothing and Gift Buyer's Guides for parents and loved-ones of a premature baby.

We also have several articles about premature babies.

If you have any questions about a product or what to buy please do contact us.
What charitable donations do we make?
Giving back is really important to us and we are so happy that our business can earn us a modest living whilst enabling us to make donations.

FIND OUT MORE
Free Standard Shipping
On UK orders over £30
28 Day Returns
Fair & simple returns
Lovely Packaging
A perfect gift
Safe and Secure
Your data & payment