our-returns-process

Straight forward returns

We receive very few returns, and hope you'll be really happy with your purchases, but we understand that sometimes customers want to return their goods and we aim to make this simple.

We can offer a refund or store credit (voucher code) so you can choose something else.

No quibble 28 day returns policy. (As long as items are as good as new).

Get a refund or store credit (voucher code) so you can choose something else.

We've never had a complaint about our returns process. You can check this out on Trustpilot.

Returning Gifts - gift recipients can return their gift to us directly in exchange for store credit.

28 days to return

Return the goods within 28 days. (If Covid-19 means you can't get to a Post Office please contact us, we'll try to be flexible).

In original condition

Returned items must be in their original condition & with tags. Sets must be returned in full, if a set is partially returned we can't offer a partial refund.

Unwashed

We appreciate that some people prefer to wash baby clothes before they are worn, however we are unable to resell washed clothes.

How to return items?

Print & complete a returns form (or write the info on a piece of paper)

Make sure to tell us if you'd like a refund or store credit to buy something else.

Download Returns Form

Print and attach the address label on the form to the outside of your package.

Or simply hand write the address.

Download Returns Form

Send with your chosen parcel service (get Proof of Posting).

You’ll need to pay the return postage (it will be refunded if we made an error).

Exchanges and refunds are normally processed within 24 hours.

Where to send your return?

Send the goods you wish to return along with the completed returns form to:

Little Mouse Returns Department
34 Rosamond Road
Bedford
MK40 3UG

Delivery cost of returns

You’ll need to pay the return postage (it will be refunded if the return is due to our error), and for safety we would recommend you obtain proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you.

Why aren't returns free?
All retailers offering free returns have to recuperate the cost of this from somewhere, which means price rises for everyone. We'd rather not do this. We feel it also encourages people to over-order and return more items, which means more fuel and packaging used, which isn't good for the environment.

Refunds & exchanges

We will refund you or exchange your purchase for store credit (a voucher code emailed to you so you can purchase something else from our website). We cannot do a manual exchange i.e. please do not request we do an exchange without going through the website.

We process returns within 3 days of receiving the returned goods (typically within 24 hours). Refunds can take up to 7 days to appear in your bank account.

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Returning a gift

Gift recipients can return their gift to us directly in exchange for store credit so they can choose any products on our store.

There's no need to get the gift-giver involved!

Covid-19 means you can't get to a Post Office?

Please contact us, we'll try to be flexible with extending your return time, and provide advice about alternative options for sending us your return.

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