Straight forward returns

Straight forward returns

We receive very few returns, and hope you'll be really happy with your purchases, but we understand that sometimes customers want to return their goods and we aim to make this simple.

We can offer a refund or store credit (voucher code) so you can choose something else.

No quibble 28 day returns policy. (As long as items are as good as new).

Get a refund or store credit (voucher code) so you can choose something else.

We've never had a complaint about our returns process. You can check this out on Trustpilot.

Returning Gifts - gift recipients can return their gift to us directly in exchange for store credit.

How to return items?

Print & complete a returns form (or write the info on a piece of paper)
Make sure to tell us if you'd like a refund or store credit to buy something else.
Print and attach the address label on the form to the outside of your package.
Or simply hand write the address.
Send with your chosen parcel service (get Proof of Posting).
You’ll need to pay the return postage (it will be refunded if we made an error).
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Where to send your return?

Send the goods you wish to return along with the completed returns form to:

Little Mouse Returns Department
34 Rosamond Road
Bedford
MK40 3UG

28 days to return

Return the goods within 28 days. (If Covid-19 means you can't get to a Post Office please contact us, we'll try to be flexible).

In original condition

Returned items must be in their original condition & with tags. Sets must be returned in full, if a set is partially returned we can't offer a partial refund.

Unwashed

We appreciate that some people prefer to wash baby clothes before they are worn, however we are unable to resell washed clothes.

Delivery cost of returns

You’ll need to pay the return postage (it will be refunded if the return is due to our error), and for safety we would recommend you obtain proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you.

Free Standard Shipping
On UK orders over £30
28 Day Returns
Fair & simple returns
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