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We're a friendly family-run business and we answer queries ourselves, so you'll always deal with someone who cares passionately about our customers.

You'll see from our Trustpilot reviews that our customers love us almost as much as we love them!  :)

Contact details are below, but this information might help you

Have a question about a product? Unsure what to buy?
We'd love to help you. Gill - our founder - has over 12 years experience as a Neonatal Nurse, and the rest of the family have learnt a lot about our products and baby's needs over the past couple of years.

Delivery queries
We get very few delivery issues, but appreciate that if you are the unlucky 1% it can be very frustrating! If your delivery is 1 day late please wait until the next day as occasionally Royal Mail can be a bit delayed. After that please do contact us so we can try and help.

Returns and refunds
We have a very fair and user-friendly returns process which should tell you everything you need to know.

Anything else?
If there’s any other issues with your order, or you have questions before making a purchase, please contact us ASAP and we will do our very best to help.

phone
Call us on 
0333 358 0101

Calls charged at the same rate as a local number.
The phone line is in operation Monday to Saturday, 9am-5.30pm.
If you'd prefer to speak with someone please don't hesitate to pick up the phone. Your call will be answered by a member of the family, so you'll get to speak to someone passionate about providing a personal and helpful service.

Leaving a voicemail
If we're unable to take your call please leave a message, we will get back to you as soon as possible. If your query is regarding an order please include:
Your full name
Your order number
Details of your query
Your phone number 

    email
    Email us at info@little-mouse.co.uk

    We welcome phone calls, but if you genuinely don't mind waiting up to a couple of hours for a response to your query please email us instead. Minimising incoming phone calls means we don't need to outsource to a Call Centre; keeping our costs down and prices low and enabling us to offer a more personal service. It's a win-win!

    If your query is regarding an order, please email the following details:
    Your full name
    Your order number
    Details of your query
    Your phone number

    mail
    Our addresses

    You can write to us at:

    Little Mouse Baby Clothing & Gifts Ltd
    34 Rosamond Road
    Bedford
    MK40 3UG

    Our registered address is:

    Addison Accounts, 26 Halsey Road, Kempston, Bedford, England, MK42 8AT

    Company Registration Number

    10543764.
    VAT Registration Number
    260163631

     

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    SECURE WEBSITE AND A COMPANY YOU CAN TRUST

    Lots of 5 star reviews on Trustpilot

    INTERNATIONAL SHIPPING & FREE UK DELIVERY OPTION

    Spend £15 for free UK delivery
    Standard £2.99 | First Class £3.99

    LOVELY PACKAGING AS STANDARD & YOU CAN EVEN ADD A CARD

    A perfect gift for a loved one

    WE GIVE BACK, AS DO MANY OF OUR LOVELY BRANDS

    Charitable donations & ethical sourcing

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