Returns & Cancellations Policy

We receive very few returns, but when you need one, we make it simple.

If you need to cancel an order before we fulfil it, you can login to cancel your order.

No-quibble 30-day returns
Refunds processed quickly
Praised on Trustpilot


How do I return items I bought?

  1. Print and complete the Returns Form or handwrite the details on paper, and place it inside your package.
  2. Attach the address label from the form to the outside of your package.
  3. Send it using your chosen postal or parcel service. We recommend getting proof of posting.
  4. Returns are processed within three working days of receipt, and typically within 24 hours from Monday to Friday.

Please ensure you:

  • Return goods within 30 days.
  • Return goods in their original condition. Clothes must be unworn and unwashed.
  • Return sets in full.


I'm a gift recipient ā€” can I return it?

There is no need to involve the buyer. Gift recipients can return their gift directly for store credit to spend on something else.

Please include a note with your package confirming that it was a gift, along with:

  • Your full name.
  • Your email address, so we can send your voucher.
  • Your phone number, in case we need to contact you.
  • The name of the person who bought the gift and their address, if possible.
  • The order reference number, if available. It starts with LM and can be found on the shipping label.


Where do I send my return?

Send your items, together with the completed Returns Form , to:

Little Mouse Returns Dept
34 Rosamond Road
Bedford
MK40 3UG
UK


What does it cost to return?

You will need to cover the return postage. This will be refunded if the return is due to our error, or you can request a prepaid returns label.

We strongly recommend obtaining proof of postage, as your parcel remains your responsibility until it reaches us.

We cannot accept liability for goods lost or damaged in transit. If we are required to pay additional postage charges on your package, we may deduct that amount from your refund.


Why aren't returns free?

Retailers offering free returns have to recover that cost, which can mean higher prices for everyone. We would rather keep our prices fair.

Free returns can also encourage over-ordering, resulting in more packaging and fuel being used in transit. This is not good for customers or the environment.


How long until I'm refunded?

We will issue a refund or provide store credit as a voucher code sent by email. The voucher can be used to purchase anything else on our website.

We cannot process manual exchanges because all transactions need to go through the website.

Returns are processed within three working days of receipt and typically within 24 hours. Refunds can take up to seven days to appear in your bank account.

Items must be returned in their original condition. If they are not, we may be unable to accept the return or may deduct an amount from the refund to reflect any reduction in value caused by unnecessary handling.

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Can I exchange an item rather than receive a voucher?

We cannot offer direct product exchanges, but we can issue a voucher for the full value of the returned items. You can then make a new purchase from anything available on our website.

For accountancy, inventory and cost-control reasons, all transactions need to go through our website. This also gives you more flexibility, as you can check current stock availability and choose something different.

Not sure about the process? Read our reviews on Trustpilot . We have never received a complaint about our returns process.