UK & International Delivery Information
Spend just £15 and qualify for FREE Standard UK delivery!
We deliver worldwide (excluding USA and Canada, sorry!)
Delivery Queries: If you have any problems with a delivery please contact us and we will do our very best to resolve it (99.2% of deliveries arrive on time!).
Returns: We receive very few returns, about 1% (and they are almost always due to someone ordering a wrong sized or duplicate gift). Our returns policy is very straightforward and fair.
Spend £15 or more and you can choose FREE Standard Delivery in the UK.
£2.99 (FREE for orders over £15)
1 day guaranteed before 1pm (+1 day processing)
3-6 working days
5-8 working days
Notes on delivery and order processing
Monday to Friday orders will normally be processed the same day as received but sometimes they will not enter Royal Mail’s network until the following day which is why we cannot ‘guarantee’ a next day delivery for 1st Class, but we try our best!
Orders received over the weekend will be posted on the Monday.
No distribution on Public Holidays.
Saturday delivery is included in the UK and some other countries.
Our UK services do cover the Highlands and Islands, Scilly Isles and the Isle of Man.
Where possible we will use a box that fits through most letterboxes to achieve a first time delivery.
Who delivers for us?
Standard Delivery uses the Royal Mail 2nd Class service or Hermes Parcel Service, depending on the size and weight of the package. Most orders take 2-3 days, with a small % taking an extra day.
The First Class option is Royal Mail First Class; most orders will be delivered within 1 day, but a small % may take 2 days. Special Delivery is by Royal Mail. International delivery is by the Standard Royal Mail international parcel service.
Places we cannot deliver to
We cannot deliver to USA or Canada currently, but are able to deliver to the rest of the world.
While we're more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can't deliver to any of the following:
• Military Bases / British Forces Post Office
• HM Prisons
• P.O. Boxes
• Countries affected by conflict, embargoes, etc