DELIVERY

FREE UK delivery when you spend £30, and worldwide shipping available.


Order by 2pm and get it tomorrow by 1pm!
Choose Special Delivery if you need your order urgently. (Orders fulfilled Mon-Fri).
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Letterbox delivery & lovely packaging
We use a letterbox size box wherever possible to ensure a first-time delivery. All orders are carefully wrapped in tissue.
Read more

Delivering to hospitals
We can delivery to hospitals and Ronald McDonald houses, but please see below.

Where's my parcel?
See your shipping confirmation email for your tracking number & link. Issues are rare, but contact us if you have a problem and we will do our very best to resolve it. 

UK DELIVERY

UK DELIVERY

Free delivery option for orders over £30
Delivery is by Royal Mail who are typically very reliable, with partial tracking as standard and full tracking for Special Delivery.

1st Class Royal Mail
1-2 days (90% 1 day)
£3.99

2nd Class/Free delivery
2-4 days (90% 2 days)
£2.99, FREE, orders £30+

Special Delivery
Next day by 1pm
£6.99 (£8.99 Saturday)

Orders shipped Monday to Friday. Order by 2pm for same day fulfilment.

INTERNATIONAL DELIVERY

Need it quicker?
We may be able to organise an express courier. Please contact us for a quote.

Europe inc. Ireland

Royal Mail Tracked Delivery
3-5 Working Days
£9.95

USA & Canada
Currently unavailable, sorry.

Australia & New Zealand
Royal Mail Tracked Delivery
6-12 Working Days
£14.95

Rest of the world
Royal Mail Tracked Delivery
6-10 Working Days
£14.95

Customs Charges
If import customs duties & taxes are due, they will need to be paid by the parcel recipient.
More info

Coronavirus delivery delays
Coronavirus may cause delivery delays which we cannot influence or provide refunds for.

Who handles delivery?
Royal Mail hand over to the trusted national postal service in each country.

See an order being packed

All orders are packed like this. You can see on Trustpilot that our packaging is one of the main things customers and gift recipients mention so positively.

People also love being able to include a card with personalised message.

This video is just 20 seconds.

Letterbox size box

Where possible we will use a box that fits through most letterboxes so delivery can still be made if no one is home.

Order processing

Orders are shipped Monday to Friday.
Orders received over the weekend (after 2pm on Friday) will be posted on the Monday, with no distribution on Public Holidays.
Saturday delivery is included in the UK and some other countries.

 Our UK services do cover the Highlands and Islands, Scilly Isles and the Isle of Man.

Delivery queries

If you have any problems with a delivery please contact us and we will do our very best to resolve it (95% of deliveries arrive on time!).

We can track orders (if a delivery attempt has been made or not) and if there's a significant delay we will consider sending you another parcel if you wish.

Customs duties and taxes

Shipments sent internationally i.e not to an address in the UK (including to the EU) may incur customs duties and/or taxes which are the responsibility of the recipient (who is considered 'the importer of record').

 If customs charges do apply they are payable by the recipient when the parcel arrives in-country, and the delivery company's customs broker will contact the recipient (or the delivery driver will request payment).

How much?
This could add aprox. 20%-30% to the total cost to some countries, but to other countries the charge could be £0 or very minimal. Please check the import regulations and duty-free thresholds for the country you wish to ship to.

Who delivers for us?

The 1st Class option is Royal Mail First Class Tracked; most orders will be delivered within 1 day, but a small % may take 2 days. 2nd Class Delivery uses the Royal Mail 2nd Class Tracked service. Most orders take 2 days, with a small % taking an extra day.

Special Delivery is by Royal Mail. Standard international delivery is by Royal Mail Tracked, and Express uses Parcelforce, UPS, DHL, DPD or Fedex.

Delivering to hospitals

Delivering to a hospital or Ronald McDonald House is allowed, but we cannot be responsible for any packages that go missing once delivered. Hospitals can be very large and their postrooms not always reliable, so please proceed with caution. We also recommend including PRIVATE & CONFIDENTIAL within the address and choosing Special Delivery.

Places we cannot deliver to

 While we're more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can't deliver to any of the following:
• Military Bases / British Forces Post Office
• HM Prisons
• P.O. Boxes
• Countries affected by conflict, embargoes, etc

We can deliver to hospitals but please see the note above.

Returns

We receive very few returns - about 2% - and they are almost always due to someone ordering a wrong sized or duplicate gift.

Our returns policy is very straightforward and fair.

Free Standard Shipping
On UK orders over £30
28 Day Returns
Fair & simple returns
Lovely Packaging
A perfect gift
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