DELIVERY

Scroll down for delivery options, times and costs.

FREE UK delivery when you spend £30.



Coronavirus Impact On Delivery
95% of UK orders are being delivered on time. It has had no impact on our ability to fulfil orders, and limited impact on Royal Mail.

If you are unfortunate to have a delayed delivery we hope you understand and thank you for your patience. If you urgently need your order please choose Special Delivery.

Customs charges inc. Brexit impact
Prices and delivery costs do not include any customs charges that may apply to international deliveries and are payable by the recipient when the parcel arrives in-country. SInce Brexit these charges apply to EU countries too. More info.

Delivery queries
Delivery issues are rare - you can see this on Trustpilot - but if you're one of the unlucky few please contact us and we'll do all we can to help.

Letterbox delivery & lovely packaging
We use a letterbox size box wherever possible to ensure a first-time delivery. All orders are carefully wrapped in tissue too.
Read more

Delivering to hospitals
We can delivery to hospitals and Ronald McDonald houses, but please see advice below.

UK DELIVERY

UK DELIVERY

Delivery is by Royal Mail who are typically very reliable, with partial tracking as standard and full tracking for Special Delivery.

1st Class Royal Mail
1-2 days (90% 1 day*)
£3.99

2nd class Royal Mail
2-3 days (90% 2 days*)
£2.99 - FREE, orders £30+

Special Delivery
Next day by 1pm
£6.99 (£8.99 Saturday)

Orders received by 2pm Monday-Friday shipped that day.**

INTERNATIONAL DELIVERY

INTERNATIONAL DELIVERY

International delivery is currently UNAVAILABLE.

We are so sorry about this, but Brexit, Coronavirus and new customs legislation have caused major complications, that like many retailers, we need more time to resolve.


Royal Mail International partner with the local postal service in each country to handle the final delivery.

Courier - Courier costs are calculated at Checkout, where it will show delivery times too (3-5 days depending on country).

Customs charges - prices and delivery costs do not include any customs charges that may apply and are payable by the recipient when the parcel arrives in-country. More info.

Europe
£6.99
Tracked Royal Mail
6-10 working days *
Courier from £16.95

Rest of world
£18.99
Tracked Royal Mail
8-12 working days *
Courier from £18.95

If customs duties & taxes apply they are payable by recipient. More

Orders received by 2pm Monday-Friday shipped that day.

See an order being packed

All orders are packed like this. You can see on Trustpilot that our packaging is one of the main things customers and gift recipients mention so positively.

People also love being able to include a card with personalised message.

This video is just 20 seconds.

Letterbox size box

Where possible we will use a box that fits through most letterboxes so delivery can still be made if no one is home.

Order processing

Monday to Friday orders received by 2pm will be processed the same day.

** Missed the 2pm cut off time but need next day delivery?
Please contact us and if we're able to help we will try our best. We often can!

Orders received over the weekend will be posted on the Monday, with no distribution on Public Holidays. Saturday delivery is included in the UK and some other countries.

 Our UK services do cover the Highlands and Islands, Scilly Isles and the Isle of Man.

Delivery queries

If you have any problems with a delivery please contact us and we will do our very best to resolve it (95% of deliveries arrive on time!).

We can track orders (if a delivery attempt has been made or not) and if there's a significant delay we will consider sending you another parcel if you wish.

Customs duties and taxes

Shipments sent internationally (including to the EU) may incur customs duties and/or taxes which are the responsibility of the recipient (who is considered 'the importer of record').

 If customs charges do apply they are payable by the recipient when the parcel arrives in-country, and the delivery company's customs broker will contact the recipient (or the delivery driver will request payment). This could add aprox. 30% to the total cost to some countries.

How will you know if customs charges will apply?

Unfortunately it's not a simple answer. Please check the implications for the country you are delivering to as the rules and duty/tax-free thresholds vary significantly. 

For some countries the customs taxes/duties will be 0% or minimal, but for others could be around 30%, including to the EU now Brexit is complete.

Who delivers for us?

The 1st Class option is Royal Mail First Class Tracked; most orders will be delivered within 1 day, but a small % may take 2 days. 2nd Class Delivery uses the Royal Mail 2nd Class Tracked service. Most orders take 2 days, with a small % taking an extra day.

Special Delivery is by Royal Mail. Standard international delivery is by Royal Mail Tracked, and Express uses Parcelforce, UPS, DHL or Fedex.

Delivering to hospitals

Delivering to a hospital or Ronald McDonald House is allowed, but we cannot be responsible for any packages that go missing once delivered. Hospitals can be very large and their postrooms not always reliable, so please proceed with caution. We also recommend including PRIVATE & CONFIDENTIAL within the address and choosing Special Delivery.

Places we cannot deliver to

 While we're more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can't deliver to any of the following:
• Military Bases / British Forces Post Office
• HM Prisons
• P.O. Boxes
• Countries affected by conflict, embargoes, etc

We can deliver to hospitals but please see the note above.

Returns

We receive very few returns - about 2% - and they are almost always due to someone ordering a wrong sized or duplicate gift.

Our returns policy is very straightforward and fair.

Free Standard Shipping
On UK orders over £30
28 Day Returns
Fair & simple returns
Lovely Packaging
A perfect gift
Safe and Secure
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