DELIVERY

Scroll down for UK and international delivery times and costs.

FREE UK delivery when you spend £20.


Coronavirus update
We are fortunate that Coronavirus has had limited impact on our business and 90% of orders are being delivered on time. If you are unfortunate to have a delayed delivery we hope you understand and thank you for your patience.
If you urgently need your order please choose Special Delivery.
More details

Delivery queries
Delivery issues are rare but if you're one of the unlucky few please contact us and we'll do all we can to help.

Customers praise our delivery speed
Visit Trustpilot to see what customers say about our speed of delivery, our lovely plastic-free packaging and our very fair returns policy.

Letterbox delivery
We use a letterbox size box wherever possible to ensure a first-time delivery.
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UK%20DELIVERY

UK DELIVERY

COVID-19 IMPACT: If you urgently need your order please choose Special Delivery.

FREE 2nd Class delivery for orders over £20


Missed the 2pm cut off time but need next day delivery? Please contact us and we'll see if we can help.

1st Class Royal Mail
1-2 days (90% 1 day)
£3.99

2nd class Royal Mail
2-3 days (90% 2 days)
£2.99 - FREE, orders £20+

Special Delivery
Next day
£6.99 

Orders received by 2pm Monday-Friday shipped that day.*

INTERNATIONAL%20DELIVERY

INTERNATIONAL DELIVERY

POTENTIAL DELAYS - There may be delays in delivery to some countries due to Coronavirus and this situation can change quickly.

Royal Mail - Royal Mail partner with the local postal service in each country to handle the final delivery.

Express Delivery - If you wish to upgrade to Express Delivery please contact us for a quote.

Europe
£6.99
Tracked Royal Mail
3-6 working days 

Rest of world
£18.99
Tracked Royal Mail
5-8 working days

If customs duties & taxes apply they are payable by recipient

Orders received by 2pm Monday-Friday shipped that day.

Letterbox size box

Where possible we will use a box that fits through most letterboxes so delivery can still be made if no one is home.

Order processing

Monday to Friday orders received by 2pm will normally be processed the same day (on very rare occasions it could be the following day).

* Missed the 2pm cut off time but need next day delivery?
Please contact us and if we're able to help we will try our best. We often can!

Orders received over the weekend will be posted on the Monday, with no distribution on Public Holidays. Saturday delivery is included in the UK and some other countries.

 Our UK services do cover the Highlands and Islands, Scilly Isles and the Isle of Man.

Delivery queries

If you have any problems with a delivery please contact us and we will do our very best to resolve it (99% of deliveries arrive on time!).

We can track orders, if a delivery attempt has been made or not, and if there's a significant delay we will consider sending you another parcel if you wish.

Who delivers for us?

The 1st Class option is Royal Mail First Class Tracked; most orders will be delivered within 1 day, but a small % may take 2 days. 2nd Class Delivery uses the Royal Mail 2nd Class Tracked service. Most orders take 2 days, with a small % taking an extra day.

Special Delivery is by Royal Mail. Standard international delivery is by Royal Mail Tracked, and Express uses DPD, UPS, DHL or Fedex.

Delivering to hospitals

Delivering to a hospital is allowed, but we cannot be responsible for any packages that go missing once delivered. Hospitals can be very large and their postrooms not always reliable, so please proceed with caution.

Customs duties and taxes

Shipments outside of the EU may incur customs duties/taxes which are the responsibility of the purchaser and we cannot be held liable for any unfortunate delays at Customs.

Places we cannot deliver to

 While we're more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can't deliver to any of the following:
• Military Bases / British Forces Post Office
• HM Prisons
• P.O. Boxes
• Countries affected by conflict, embargoes, etc

We can deliver to hospitals but please see the note above.

Returns

We receive very few returns - about 2% - and they are almost always due to someone ordering a wrong sized or duplicate gift.

Our returns policy is very straightforward and fair.

Free Standard Shipping
On UK orders over £20
28 Day Returns
Fair & simple returns
Lovely Packaging
A perfect gift
Safe and Secure
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