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Contact us

We're a friendly family-run business and we answer queries ourselves (no call centre), so you'll always deal with someone who cares passionately about our customers and products.

We can give advice and take orders over the phone if you wish.

See contact details

Delivery/tracking queries

Tracking your parcel
If you wish to track your order please see your shipping confirmation email for your tracking number and link.

If it has been delivered or a delivery attempt has been made, Royal Mail's tracking website will show this. If it says "An update will only be provided when we attempt to deliver your item" it means Royal Mail have your parcel but a delivery attempt has not been made yet.

If your parcel is delayed
Royal Mail delays are typically very rare but if you are affected we are sorry and appreciate your patience. If the delay is more than a couple of days, please do contact us and we'll do all we can to help.

Email, message, or call

We welcome phone calls, but if you genuinely don't mind waiting up to a couple of hours for a response to your query please email or message us instead (but only if you really are happy to wait!). Minimising incoming phone calls means we don't need to outsource to a Call Centre; keeping our costs down and prices low and enabling us to offer a more personal service. It's a win-win!

Our operating hours are Monday to Friday 9am-5pm (exc. bank holidays).

Email

Email us at info@little-mouse.co.uk and we'll get back to you within a couple of hours (Mon-Fri 9am-5pm). Typically we reply within an hour.

Message

You can use the Chat tool on our website or Facebook Messenger (we're littlemouseuk). We appreciate it's often more convenient.

Call

Call us on 0333 358 0101. Calls charged at the same rate as a local number. The line is in operation Monday to Friday, 9am-5pm.

Our Addresses

You can write to us at the address below. This is also our Returns address:

Little Mouse Baby Clothing & Gifts Ltd
34 Rosamond Road
Bedford
MK40 3UG

Our registered address is:

Addison Accounts, 26 Halsey Road, Kempston, Bedford, England, MK42 8AT

Company Registration Number: 10543764.
VAT Registration Number: GB260163631

ABOUT US

Our Story

ABOUT US

Founded in 2017 by a senior Neonatal Nurse on a mission to offer families of premature babies clothing that is right-sized, practical, lovely and affordable. Whilst also making it easier for loved-ones to buy appropriate gifts, so parents of premature babies don't miss out.

Founded in 2017 by Neonatal Nurse

Independent family-run business

Ethical sourcing & gives back

5 star rated on Trustpilot

Free Standard Shipping
On UK orders over £30
28 Day Returns
Fair & simple returns
Lovely Packaging
A perfect gift
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